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Frequently Asked Questions



Product Information


Detailed information can be found in the "Description" tab and "FAQ" tab on each product page. Every effort is made to provide detailed sizes, colors, shapes, etc about each product. Additionally, you may view answers to commonly asked product questions in the "Discussion" section of the page (located beneath the product images). If you still have questions or need clarification on any of our products, please call our customer service department at 1-888-268-7117 or e-mail, Live chat is also avaible most business days. Our goal is to make this website as helpful as possible and your feedback is appreciated.

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Refund Policy


New and Blue carries many different product lines and the return policy varies by manufacturer. In most cases, non-customized products are returnable within 30 days as long as they are unopened and in their original packaging. Return shipping charges are your responsibility and a 15% re-stocking fee will apply. Please call for an return authorization number (RMA) before you return your item.


Customized products such as wedding invitations, save the dates, engraved items, and other personalized products are not returnable. We highly suggest ordering a sample of a personalized product to evaluate its quality before you place a complete order. We want you to be happy with your purchase and will do everything possible to provide accurate product information. If you have additional questions about a product, please call our customer service department prior to placing your order. 1-877-268-7117.

International Orders


International shipping is available to the following countries (see below) via USPS Global Priority Mail. Delivery time may take up to 3 full weeks (after it has left our facility) and limited tracking information will be available. In addition, some countries, provinces, and cities may add additional duties or fees to your order. All additional fees will be your responsibility. We ship via the USPS to minimize fees but are unable to provide accurate estimates as they vary depending on your location. In some cases, shipping via UPS may be available but additional "Brokerage Fees" will be applied upon delivery. These fees will be your responsibility and are based on the value of your order.


International shipping, in most cases, is a smooth process, however, some items may get delayed in customs for reasons beyond our control. Regrettably, the use of alternate shipping methods often adds significant costs to orders which cannot be determined until they are delivered. We highly suggest placing orders well in advance of your event date if you require international shipping and simply being patient during the shipment process.


Eligible countries include; Australia, Austria, Bahamas, Canada, Denmark, Dominican Republic, France, Germany, Iceland, Ireland, Italy, Japan, Mexico, Netherlands, Norway, Portugal, Puerto Rico, Sweden, Switzerland, US Virgin Island, and the United Kingdom.


How can I pay for my product?


For your convenience we accept payment via credit card (Visa, Mastercard, American Express, and Discover) and Paypal. All on-line transactions are secure and your information will never be shared with any other company. If you have any payment questions, please contact us. back to top

How do I contact you?

It's easy to find the answer you are looking for or to get in touch with us! You can:


  • Call our customer service department at 1-877-268-7117, M-F, 8am-4pm, (Pacific)
  • Use our "Live Chat" Service
  • Send us an e-mail
  • Send us a quick message
  • Stop by our boutique in Vancouver, WA. We are located at 210 W 11th St., Vancouver, WA 98661. (Please call ahead for an appointment.)
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