FAQ's
The magnets are business card size, which is 2 by 3.5 inches. They are 15 mil thick, and they are flexible but not flimsy. The magnets are designed to stick well to surfaces such as a refrigerator for many years but they are not designed to hold up extra pieces of paper. Our magnets are printed on a glossy, high-resolution paper that is durable and doesn't fade or peel. They are not laminated. Our magnets are also assembled and ready to stick to a refrigerator. We currently do not offer any other sizes.
What kind of paper are they printed on?
The magnets are printed on a high-resolution glossy paper. The magnets are not laminated but are designed to resist fading and peeling.
Yes. Wording changes can be made via the website. There is a space on the order form where changes can be made. Text can also be added and deleted. Please write your instructions in the "Special Instructions" box provided and be as detailed as possible.
Yes. We can change the colors on most of our designs. If you wish to request a color change, please visit this website and find the "Color Name" that best matches the color you prefer. You will then write your request along with the color name in the "Special Instructions" box on the order form. Please note: we do NOT guarantee an exact color match from the color displayed on your monitor to the actual printed magnet. Monitor settings vary greatly, and it is impossible to guarantee that the color displayed on your monitor will match precisely. Our designers also reserve the right to make modifications if they feel the color you have selected will not be easy to read against the background of the design. Please understand that certain color combinations may be too similar to be easily viewed so it is best to choose a color that has a lot of contrast from the background.
Color web site: Copyright © 2006 Kevin J. Walsh
Yes. We have a large selection of fonts available. If you would like to change the font, please write your instructions in the "Special Instructions" box on the order form. You can access a list of available fonts by clicking here. You may also e-mail admin@newandblue.com if you know the name of a specific font and you want to see if it is available.
How long does it take to get the magnets?
We take pride in shipping our products quickly. The time required to receive your magnets varies depending on the type of magnet you order and the shipping option you select. Please thoroughly read the product description for details.
Yes. Our magnets ARE assembled and ready to stick to a magnetic surface.
Yes. We can customize a design. If you would like to use the same magnet style or artwork that we currently have on our website, you simply need to place an order and write your detailed customization requests in the "Special Instructions" box. If you would like to completely create a design from scratch you will need to order our "Custom Magnet Design."
Yes. You can order a sample via the website. Please click here to go to our on-line order form. The sample pack costs $3.00 and is mailed within 4-7 business days via the US Postal Service. The sample pack includes the magnet you have chosen, our magnet holder, glassine envelope, and linen envelope. No tracking number will be provided and sample magnets are not personalized. There are no shipping charges for our sample packs.
The price of the magnets varies depending on the design and quantity. To determine the price, simply click on the style you like and look for the drop-down box that says "Price." The drop down box will show our prices for quantities up to 375 magnets. If you would like to order more than 400 magnets, please call our office at 1-877-268-7117 for discounted pricing. The magnets are sold in multiples of 25. Photo magnets and custom magnets have a minimum purchase of 50 magnets.
Is extra postage required to mail the magnets?
No. A standard first class stamp (currently $0.41) is all that is required to mail the magnets. (This includes the magnet holder, glassine envelope and linen envelope) If you are adding additional information to your envelope, it may increase the weight so you may need to check the postage rates with the US Postal Service before you mail the magnets.
Do the magnets come with envelopes?
Will the magnets print exactly as shown?
This site is designed to accurately display our magnets but due to wide variances in monitor settings we do not guarantee that they will look exactly the same. Our designers also reserve the right to make adjustments to font size and placement to accommodate the text you have provided. If you would like to view and actual magnet sample, you may order one here. You may also request to receive a proof via e-mail to ensure that your magnet will look the way you intended. Personalized photo magnets automatically come with an e-mail proof. All orders are billed in full on the day the order is submitted.
The most accurate and secure way to place an order is via our website. Simply click on the magnet design you like and fill-in the lines of text. You will also be prompted to select the quantity of magnets you need and to provide a shipping address. You will then be prompted to enter your credit card number. (We accept Visa, Master Card, American Express, or Discover) Our site is 100% secure and your credit card number is not accessible by any member of our staff.
Yes. Please click here to go to our check order form.
The most accurate and secure method of placing your order is via website. However, we understand that in certain situations it may be better for our customers to place their orders over the phone. Phone orders are accepted Monday - Friday, excluding holidays, 10am-6pm, Eastern standard time. Call our office at 360-694-5202 or Toll-Free 1-877-268-7117. We accept Visa, MasterCard, Discover, and American Express.
How does the order process work?
To place an order, simply select the style you've chosen from the website and highlight the appropriate product options. (Quantity and price, proof options, etc.) You will then need to fill in the lines of text that you would like to have printed. Please delete any extra lines and fill in the "Special Instructions" box with any information that you would like our designers to know. You will then press the button that says, "Buy" and add the item to your on-line shopping cart. At this point, please thoroughly review the information in the cart and press the "Checkout" button once you have confirmed the accuracy of the order. You will then be prompted to fill-in your billing and shipping details. You will also be required to agree to our Terms and Conditions. Your credit card will then be billed in full for the complete order and it will be sent to our graphics department. Our designers will put together your design and follow the proof instructions that you selected. Orders that were purchased with a proof will receive their proof according to the time line that was chosen. The proof will be e-mailed with instructions. Orders that were placed without the proof option will be sent directly to the printer and the order will be filled according to the listed time line. All US orders are shipped via UPS Ground and all International Orders are shipped via Global Priority Mail. A shipping confirmation e-mail will be sent when the order has been packaged.
Please read the product description page of the magnet you have ordered to determine if you will receive an e-mail proof. All designs that have personalized photos will receive a free proof via e-mail. The standard magnet designs may be ordered with a proof but they do not automatically come with one.
Proofs generally take 3-4 business days (Monday - Friday, excluding holidays) to receive. You may request to "Rush" your proof for an additional fee. Please see the product description for details.
You may upload your photo into the order form, e-mail it to New and Blue or send it via regular mail. If you e-mail it, please send it to admin@newandblue.com and write the names of the people who will be printed on the magnet in the subject line of your e-mail. If you mail it, please send it to New and Blue, 1701 Broadway St. #137, Vancouver, WA 98663 and include a note with your contact information. The photo will be returned with your order.
We ship all US orders via UPS. International orders are shipped via Global Mail through the US Postal Service or UPS.
Do I have to sign for my shipment?
A signature is not required for delivery but the UPS driver may request one. It is best to have shipments sent to a location where a person is present, as some packages may be lost or stolen.
Can I check on the status of my order?
If your order has not been received within 3 weeks, please send an e-mail to: admin@newandblue.com. Please provide the name of the person who submitted, the sale number or order ID number and we will respond as soon as possible. Unfortunately, status cannot be checked via phone. You should receive an e-mail with tracking information so please check your e-mail account first.
Rush processing and shipping is available for the save the date magnets for an additional fee. Please review the product description page for more details.
International shipping is available to Canada. We regretfully stopped shipping to other countries due to numerous lost packages, delayed shipments, and excess fees. We apologize for the inconvenience. Canadian orders will be shipped via UPS or the US Postal Service. Delivery can take up to 3 weeks and rush delivery is not available. Shipping charges on this website do NOT include possible taxes or customs charges that may be added on to delivery. Additional duties are the responsibility of the customer. The fee for international shipping is $21.95.
How can I insure my package is delivered?
All domestic packages are sent via UPS. You will need to provide an accurate shipping address during the order process and you will receive a confirmation e-mail after you have placed the order that will confirm the information you provided. Please review this information thoroughly. Once your order is packaged for shipment we will e-mail you a shipping notification with a tracking number. You will then be able to view the progress of your shipment at www.ups.com.
It is highly recommended that you have your order shipped to a location that is monitored. Lost or stolen packages occur on rare occasions so please make sure you are shipping it to a secure location. Packages that are lost or damaged by UPS will require 8-10 business days for UPS to review the shipment and disperse the insurance. Lost packages occur very rarely and we cannot issue a re-print until we have been advised by UPS that the investigation is closed.
Domestic (U.S.A) shipping is via UPS Ground, UPS 3-Day or UPS Next Day Service. Shipping estimates must be added onto production timelines. Please read the product description for details. UPS Ground shipping is $7.95. UPS 3-Day is $18.95 and UPS Next Day Service is $34.95.
Our privacy policy can be viewed by clicking here.
What happens if my order is printed incorrectly?
If you receive your order and something has been incorrectly printed, please thoroughly review your confirmation e-mail to ensure that the mistake was made by our staff. You will then need to take a photo of the incorrect magnet and e-mail it to us for documentation. You may also fax us a copy to 360-695-9176. If we review the information and determine that the mistake was made by our office we will immediately issue a reprint at no cost to you. We are typically able to ship reprints in 1-2 business days, but your original shipping type will remain the same as the original order. Re-prints are not issued for orders that were submitted with incorrect information. Please thoroughly review the detailed information in the shopping cart prior to checkout. You will also be e-mailed a confirmation e-mail that documents the information you have provided. If you do not receive the e-mail, please call our office immediately so that we can re-send the information.
What happens if my date changes?
Unfortunately, we cannot offer a reprint for personalized items once they have been printed. If your date has changed for a reason beyond your control, such as a military deployment, please call our customer service department at 360-694-5202, and we may be able to offer a discount on your re-order.
What happens if my package isn't delivered?
Shipment problems rarely occur, but on rare occasions an error is made. First, please thoroughly review your shipping notification to properly track your package. You will then need to contact UPS customer service with your tracking number. UPS can be reached at 1-800-PICK-UPS (800-742-5877). The UPS customer service department will work with you to find your package and re-schedule delivery. If for some reason UPS refuses to track your package, please call our customer service department immediately.
If you have provided an incorrect shipping address or forgotten to list an apartment or suite number, you will be responsible for the $5.00 re-delivery fee that UPS charges. This fee will be added to the credit card that was used to place your initial order. Please thoroughly review your shipping information BEFORE you submit your order.
Do you offer a money back guarantee?
Due to the customized nature of our magnets we do not offer a money back guarantee. We will immediately replace any order that was printed incorrectly by our staff. We will also replace any magnets that sustained damage during the shipment process. We make every effort to accurately describe the size and quality of our magnets so please order a sample if you would like to see an actual magnet. Also, please note that we will not reprint orders that were submitted with spelling errors, incorrect dates, etc. If you are concerned about an order being printed with incorrect information please order a proof.
Orders that receive a proof via e-mail will have an opportunity to request a cancellation and 100% refund if the request is made before the order has been approved or printed. (This includes regular magnet designs where a proof was purchased or any photo magnet design or custom magnet design.) Cancellations or changes cannot be made at any time after an order has been approved or printed. Do not approve a design unless you have thoroughly reviewed the information.
No. We do not work with wholesalers at this time. Sorry.
No. We do not have a catalog that can be mailed. Our designs are showcased on our website.
Our office is open Monday - Friday, 11 a.m. to 7 p.m. EST. We are closed on every holiday that the US Postal Service is closed. For a detailed list please visit their site at www.usps.com.
Do you have a copyright release form on-line?
Yes, please click here to print the form.
