FAQ's
The magnets are business card size, which is 2 by 3.5 inches. They are 15 mil thick, and they are flexible but not flimsy. The magnets are designed to stick well to surfaces such as a refrigerator for many years but they are not designed to hold up extra pieces of paper. Our magnets are printed on a glossy, high-resolution paper that is durable and doesn't fade or peel. They are not laminated. Our magnets are also assembled and ready to stick to a refrigerator. We currently do not offer any other sizes.
What kind of paper are they printed on?
The magnets are printed on a high-resolution glossy paper. The magnets are not laminated but are designed to resist fading and peeling.
Yes. Wording changes can be made via the website. There is a space on the order form where changes can be made. Text can also be added and deleted. Please write your instructions in the "Special Instructions" box provided and be as detailed as possible.
Yes. Font colors on most designs can be changed. To request a color change, please write your write your instructions in the "Instructions" box on the order form. Click here to view available color options.
Yes. We have a large selection of fonts available. If you would like to change the font, please write your instructions in the "Special Instructions" box on the order form. You can access a list of available fonts by clicking here. You may also e-mail admin@newandblue.com if you know the name of a specific font and you want to see if it is available.
How long does it take to get the magnets?
We take pride in shipping our products quickly. The time required to receive your magnets varies depending on the type of magnet you order and the shipping option you select. Please thoroughly read the product description for details.
Yes. Our magnets ARE assembled and ready to stick to a magnetic surface.
Yes. We can customize a design. If you would like to use the same magnet style or artwork that we currently have on our website, you simply need to place an order and write your detailed customization requests in the "Special Instructions" box. If you would like to completely create a design from scratch you will need to order our "Custom Magnet Design."
Yes. You can order a sample via the website. Please click here to go to our on-line order form. The sample pack costs $3.00 and is mailed within 4-7 business days via the US Postal Service. The sample pack includes the magnet you have chosen, our magnet holder, glassine envelope, and linen envelope. No tracking number will be provided and sample magnets are not personalized. There are no shipping charges for our sample packs.
The price of the magnets varies depending on the design and quantity. To determine the price, simply click on the style you like and look for bullet that says "Price." Click the blue question mark icon to the right, and a pop-up window will show our prices for quantities up to 500 magnets. If you would like to order more than 500 magnets, please call our office at 1-877-268-7117 for discounted pricing. The magnets are sold in multiples of 25.
Is extra postage required to mail the magnets?
No. A standard first class stamp is all that is required to mail the magnets. (This includes the magnet holder, glassine envelope and linen envelope) If you are adding additional information to your envelope, it may increase the weight so you may need to check the postage rates with the US Postal Service before you mail the magnets.
Do the magnets come with envelopes?
Will the magnets print exactly as shown?
This site is designed to accurately display our magnets but due to wide variances in monitor settings we do not guarantee that they will look exactly the same. If you would like to view and actual magnet sample, you may order one here. All of our magnet designs automatically come with a free proof via e-mail to ensure that your magnet will look the way you intended. All orders are billed in full on the day the order is submitted, but we won't print your order until you send us an email approval of the proof.
The most accurate and secure way to place an order is via our website. Simply click on the magnet design you like and fill-in the lines of text. You will also be prompted to select the quantity of magnets you need and to provide a shipping address. You will then be prompted to enter your credit card number. (We accept Visa, Master Card, American Express, or Discover) Our site is 100% secure and your credit card number is not accessible by any member of our staff.
Yes. Please click here to go to our check order form.
The most accurate and secure method of placing your order is via website. However, we understand that in certain situations it may be better for our customers to place their orders over the phone. Phone orders are accepted Monday - Friday, excluding holidays, 10am-6pm, Eastern standard time. Call our office at 503-222-2355 or Toll-Free 1-877-268-7117. We accept Visa, MasterCard, Discover, and American Express.
How does the order process work?
To place an order, simply select the style you've chosen from the website and highlight the appropriate product options. (Quantity and price, proof options, etc.) You will then need to fill in the lines of text that you would like to have printed. Please delete any extra lines and fill in the "Special Instructions" box with any information that you would like our designers to know. You will then press the button that says, "Buy" and add the item to your on-line shopping cart. At this point, please thoroughly review the information in the cart and press the "Checkout" button once you have confirmed the accuracy of the order. You will then be prompted to fill-in your billing and shipping details. You will also be required to agree to our Terms and Conditions. Your credit card will be billed in full for the complete order and it will be sent to our graphics department. Our designers will put together your design and follow the proof instructions that you selected. All orders will receive their proof according to the time line that was chosen. The proof will be e-mailed with instructions. All US orders are shipped via UPS Ground and all International Orders are shipped via Global Priority Mail. A shipping confirmation e-mail will be sent when the order has been packaged.
All of our magnet designs automatically come with a free e-mail proof.
Proofs generally take 3-4 business days (Monday - Friday, excluding holidays) to receive. You may request to "Rush" your proof for an additional fee. Please see the product description for details.
You may upload your photo into the order form, e-mail it to New and Blue or send it via regular mail. If you e-mail it, please send it to admin@newandblue.com and write the names of the people who will be printed on the magnet in the subject line of your e-mail. If you mail it, please send it to New and Blue, 1701 Broadway St. #137, Vancouver, WA 98663 and include a note with your contact information. The photo will be returned with your order.
We ship all US orders (exclusing Alaska and Hawaii) via UPS. A complete list of UPS rules, restrictions, and information can be found on their website. International orders are shipped via Global Mail through the US Postal Service or UPS.
Do I have to sign for my shipment?
A signature is not required for delivery but the UPS driver may request one. It is best to have shipments sent to a location where a person is present, as some packages may be lost or stolen.
Can I check on the status of my order?
If your order has not been received within 3 weeks, please send an e-mail to: admin@newandblue.com. Please provide the name of the person who submitted, the sale number or order ID number and we will respond as soon as possible. Unfortunately, status cannot be checked via phone. You should receive an e-mail with tracking information so please check your e-mail account first.
Rush processing and shipping is available for the save the date magnets for an additional fee. Please review the product description page for more details.
International shipping is available to Australia, Canada, Ireland and the United Kingdom. We regretfully stopped shipping to other countries due to numerous lost packages, delayed shipments, and excess fees. We apologize for the inconvenience. International orders will be shipped via UPS or the US Postal Service. Delivery can take up to 3 weeks and rush delivery is not available. Shipping charges on this website do NOT include possible taxes or customs charges that may be added on to delivery. Additional duties are the responsibility of the customer. The fee for international shipping is $21.95.
How can I ensure my package is delivered?
All domestic packages are sent via UPS. You will need to provide an accurate shipping address during the order process and you will receive a confirmation e-mail after you have placed the order that will confirm the information you provided. Please review this information thoroughly. Once your order is packaged for shipment we will e-mail you a shipping notification with a tracking number. You will then be able to view the progress of your shipment at www.ups.com.
It is highly recommended that you have your order shipped to a location that is monitored. Lost or stolen packages occur on rare occasions so please make sure you are shipping it to a secure location. Packages that are lost or damaged by UPS will require 8-10 business days for UPS to review the shipment and disperse the insurance. Lost packages occur very rarely and we cannot issue a re-print until we have been advised by UPS that the investigation is closed.
UPS does not hold packages after they have made 3 delivery attempts. You must make arrangements prior to the third delivery attempt to have it held or re-routed. UPS will immediately return packages after the third attempt to New and Blue, which can take 6 business days. You will then be responsible for all re-shipment fees.
Domestic (U.S.A) shipping is via UPS Ground, UPS 3-Day or Express Service (1-2 business days).. Shipping estimates must be added onto production timelines. Please read the product description for details. UPS Ground shipping is $8.95. UPS 3-Day is $16.95 and UPS Next Day Service is $29.95.
Our privacy policy can be viewed by clicking here.
What happens if my order is printed incorrectly?
If you receive your order and something has been incorrectly printed, please thoroughly review your proof to ensure that the mistake was made by our staff. If we review the information and determine that the mistake was made by our office we will immediately issue a reprint at no cost to you. We are typically able to print orders in 1-2 business days, but your shipping type will remain the same as the original order. Re-prints are not issued for orders that were approved with incorrect information.
What happens if my date changes?
Unfortunately, we cannot offer a reprint for personalized items once they have been printed. If your date has changed for a reason beyond your control, such as a military deployment, please call our customer service department at 360-694-5202, and we may be able to offer a discount on your re-order.
What happens if my package isn't delivered?
Shipment problems rarely occur, but on rare occasions an error is made. First, please thoroughly review your shipping notification to properly track your package. You will then need to contact UPS customer service with your tracking number. UPS can be reached at 1-800-PICK-UPS (800-742-5877). The UPS customer service department will work with you to find your package and re-schedule delivery. If for some reason UPS refuses to track your package, please call our customer service department immediately.
If you have provided an incorrect shipping address or forgotten to list an apartment or suite number, you will be responsible for the $10.00 re-delivery fee that UPS charges. This fee will be added to the credit card that was used to place your initial order. Please thoroughly review your shipping information BEFORE you submit your order.
Do you offer a money back guarantee?
Due to the customized nature of our magnets we do not offer a money back guarantee. We will immediately replace any order that was printed incorrectly by our staff. We will also replace any magnets that sustained damage during the shipment process. We make every effort to accurately describe the size and quality of our magnets so please order a sample if you would like to see an actual magnet. Also, please note that we will not reprint orders that were submitted with spelling errors, incorrect dates, etc. If you are concerned about an order being printed with incorrect information please order a proof.
Orders that receive a proof via e-mail will have an opportunity to request a cancellation and 100% refund if the request is made before the order has been approved or printed. (This includes regular magnet designs where a proof was purchased or any photo magnet design or custom magnet design.) Cancellations or changes cannot be made at any time after an order has been approved or printed. Do not approve a design unless you have thoroughly reviewed the information.
No. We do not work with wholesalers at this time. Sorry.
No. We do not have a catalog that can be mailed. Our designs are showcased on our website.
Our office is open Monday - Friday, 11 a.m. to 7 p.m. EST. We are closed on every holiday that the US Postal Service is closed. For a detailed list please visit their site at www.usps.com.
Do you have a copyright release form on-line?
Yes, please click here to print the form.
Yes. You can rush your e-mail proof by selecting the "Rush" option from the speed drop down menu. The cost to rush your order is $25.00 and it will be e-mailed in 1-2 days. Selecting the "Rush" option will also speed up the production time of your order but it does not rush the shipping method. Your order will be shipped via the method you select during the checkout process.
Yes, you may change the wording on any of our magnets designs to accommodate your event. You may also submit your own artwork if you would like to create a completely custom magnet. Custom magnets can be ordered here.
Can I see a proof before I place my order?
No, you must place your order via our website before our designers will create your free e-mail proof. However, if you receive the proof and decide that you want to cancel, you may do so as long as you have not approved your design. Orders that are cancelled will receive a complete refund.
Yes, you may cancel your order if you do so BEFORE you approve your design. Order can not be canceled for any reason after we have received an approval to print..
How do I re-order more magnets?
You may re-order additional magnets in lots of 25. Small magnets (2 by 3.5) may be re-ordered here. Large magnets (3.375 by 4.875) may be re-ordered here.
What are your terms and conditions?
Our terms and conditions page outlines our policies and must be agreed upon before you are able to place an on-line order. The terms and conditions page can be viewed here.
Can I see a few proofs to decide which one I like best?
Our design team will create as many proofs as you like but only one proof can be on file at a time per order. Previous versions of the proof are deleted and updates take 2-3 business days to receive via e-mail.
Guest Address Printing - How does the process work?
First, you will place an order via our website and request to add the "Guest Address Printing" option on the order form. You will then need to download this spreadsheet and complete it with your guest's names and addresses and e-mail it to admin@newandblue.com. Our design team will take your list and create a proof for you to review. The proof will be e-mailed along with your magnet proof and you will be able to make changes, if necessary. Once you have reviewed your proofs you will need to e-mail an approval to print and your order will be sent to our production department.
How much do the envelopes cost?
A blank mailing envelope costs $.15/ each.
A blank mailing envelope with your return address printed on the back flap is $.39/each
A blank mailing envelope with your return address and your guests' addresses printed is $.99/each
How do I get you my list of names?
You must submit your list of names in spreadsheet format (.csv) and e-mail the file to admin@newandblue.com. A template of the accepted format can be downloaded here. Due to formatting limitations, we currently only print envelopes for addresses in the USA.
How long does it take to get the printed envelopes?
All printed envelope orders will receive a proof of their list via e-mail before it is sent into production and shipped. You must approve the proof before it can be printed. Standard (non-rush) proofs take 3-4 business days to receive, printing takes 3-4 business days and shipping time will depend on the method that you select during checkout. You may rush the proof, production and shipping methods during the order process for an additional fee.
What if I need to make a change?
All envelopes with guest address printing will receive a proof via e-mail that will display each address from your list, in the font you have chosen. New and Blue imports the addresses from the spreadsheet you provided and does not make corrections to addresses, spelling, formatting, etc. It will be your responsibility to ensure that your proof is correct. If you find that your proof is not correct, you must update your spreadsheet and e-mail us the new file. You may also request to see an updated proof, if you like. Updated proofs take 2-3 business days to receive. Please correct all addresses in your file BEFORE you approve your proof. Addresses cannot be corrected after we have received your approval.
What if I need to add or delete addresses?
You may make updates to your address list during the proof process. Do not approve your proof if there are any errors. To update your list, you will be required to make updates to your spreadsheet file. New and Blue will not make individual changes for you as the list is generated solely from your spreadsheet.
Can I change the font or color?
One font may be used for your printed envelopes and it is currently available only in black ink. If you receive your proof and decide that you do not like your font choice, you may request to update your file during the proof process.
A list of available fonts can be viewed here.
Can you print a few extra envelopes later?
New and Blue can print extra envelopes but there is a minimum order of 25 regardless of the quantity that you need.
