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How
big are the magnets?
The magnets are business card size, which
is 2 by 3.5 inches. They are 15 mil thick, and they are
flexible but not flimsy. The magnets are designed to stick
well to surfaces such as a refrigerator for many years but
they are not designed to hold up extra pieces of paper.
Our magnets are printed on a glossy, high-resolution paper
that is durable and doesn't fade or peel. They are not
laminated. Our magnets are also assembled and ready to
stick to a refrigerator. We currently do not offer any
other sizes.
What kind
of paper are they printed on?
The magnets are printed on a
high-resolution glossy paper. The magnets are not
laminated but are designed to resist fading and peeling.
Can
I change the wording?
Yes. Wording changes can be made via
the website. There is a space on the order form where
changes can be made. Text can also be added and
deleted. Please write your instructions in the
"Special Instructions" box provided and be as detailed as
possible.
Can I
change the colors?
Yes. We can change the colors on
most of our designs. If you wish to request a color
change, please
visit this
website and find the "Color Name" that best matches the
color you prefer. You will then write your request
along with the color name in the "Special Instructions" box
on the order form. Please note: we do NOT guarantee an
exact color match from the color displayed on your monitor
to the actual printed magnet. Monitor settings vary
greatly, and it is impossible to guarantee that the color
displayed on your monitor will match precisely. Our
designers also reserve the right to make modifications if
they feel the color you have selected will not be easy to
read against the background of the design. Please
understand that certain color combinations may be too
similar to be easily viewed so it is best to choose a color
that has a lot of contrast from the background.
Color web site: Copyright © 2006
Kevin J. Walsh
Can I
change the font?
Yes. We have a large selection of fonts
available. If you would like to change the font, please
write your instructions in the "Special Instructions" box on
the order form.
You can
access a list of available fonts by clicking here.
You may also e-mail
admin@newandblue.com if you know the name of a specific
font and you want to see if it is available.
How long
does it take to get the magnets?
We take pride in shipping our products
quickly. The time required to receive your magnets
varies depending on the type of magnet you order and the
shipping option you select. Please thoroughly read the
product description for details.
Are
the magnets assembled?
Yes. Our magnets ARE assembled and ready
to stick to a magnetic surface.
Can you customize a design?
Yes. We can customize a design.
If you would like to use the same magnet style or artwork
that we currently have on our website, you simply need to
place an order and write your detailed customization
requests in the "Special Instructions" box. If you
would like to completely create a design from scratch you
will need to order our
"Custom Magnet Design."
Can I get
a sample?
Yes. You can order a sample via the
website.
Please click here to go to our on-line
order form.
The sample pack costs $3.00 and is mailed within 4-7
business days via the US Postal Service. The sample
pack includes the magnet you have chosen, our magnet holder,
glassine envelope, and linen envelope. No tracking number
will be provided and sample magnets are not
personalized. There are no shipping charges for our sample
packs.
How
much are the magnets?
The price of the magnets varies depending
on the design and quantity. To determine the price,
simply click on the style you like and look for the
drop-down box that says "Price." The drop down box
will show our prices for quantities up to 375 magnets.
If you would like to order more than 400 magnets, please
call our office at 1-877-268-7117 for discounted pricing.
The magnets are sold in multiples of 25. Photo magnets
and custom magnets have a minimum purchase of 50 magnets.
Is
extra postage required to mail the magnets?
No. A standard first class stamp
(currently $0.41) is
all that is required to mail the magnets. (This includes the
magnet holder, glassine envelope and linen envelope)
If you are adding additional information to your envelope,
it may increase the weight so you may need to check the
postage rates with the US Postal Service before you mail the
magnets.
Do the magnets
come with envelopes?
Envelopes and magnet holders may be
purchased with our magnets. Please click here
to view the options.
Will the
magnets print exactly as shown?
This site is designed to accurately
display our magnets but due to wide variances in monitor
settings we do not guarantee that they will look exactly the
same. Our designers also reserve the right to make
adjustments to font size and placement to accommodate the
text you have provided.
If you would like to view and actual
magnet sample, you may order one here. You
may also request to receive a proof via e-mail to ensure
that your magnet will look the way you intended.
Personalized photo magnets automatically come with an
e-mail proof. All orders are billed in full on the day
the order is submitted.
How do I
order?
The most accurate and secure way to place an
order is via our website. Simply click on the magnet
design you like and fill-in the lines of text. You
will also be prompted to select the quantity of magnets you
need and to provide a shipping address. You will then
be prompted to enter your credit card number. (We
accept Visa, Master Card, American Express, or Discover)
Our site is 100% secure and your credit card number is not
accessible by any member of our staff.
Can I pay
by check?
Yes.
Please click
here to go to our check order form.
Can
I pay over the phone?
The most accurate and secure method of
placing your order is via website. However, we
understand that in certain situations it may be better for
our customers to place their orders over the phone. Phone orders are accepted Monday - Friday,
excluding holidays, 10am-6pm, Eastern standard time. Call
our office at 360-694-5202 or Toll-Free 1-877-268-7117. We
accept Visa, MasterCard, Discover, and American Express.
How does the order
process work?
To place an order, simply select the style
you've chosen from the website and highlight the appropriate
product options. (Quantity and price, proof options, etc.)
You will then need to fill in the lines of text that you
would like to have printed. Please delete any extra
lines and fill in the "Special Instructions" box with any
information that you would like our designers to know.
You will then press the button that says, "Buy" and add the
item to your on-line shopping cart. At this point,
please thoroughly review the information in the cart and
press the "Checkout" button once you have confirmed the
accuracy of the order. You will then be prompted to
fill-in your billing and shipping details. You will
also be required to agree to our
Terms
and Conditions. Your credit card will then
be billed in full for the complete order and it will be sent
to our graphics department. Our designers will put
together your design and follow the proof instructions that
you selected. Orders that were purchased with a proof
will receive their proof according to the time line that was
chosen. The proof will be e-mailed with instructions.
Orders that were placed without the proof option will be
sent directly to the printer and the order will be filled
according to the listed time line. All US orders are
shipped via UPS Ground and all International Orders are
shipped via Global Priority Mail. A shipping
confirmation e-mail will be sent when the order has been
packaged.
Will I get
a proof?
Please read the product description page
of the magnet you have ordered to determine if you will
receive an e-mail proof. All designs that have
personalized photos will receive a free proof via e-mail.
The standard magnet designs may be ordered with a proof but
they do not automatically come with one.
How
long do proofs take?
Proofs generally take 3-4 business days
(Monday - Friday, excluding holidays) to receive. You
may request to "Rush" your proof for an additional fee.
Please see the product description for details.
How
do I get you my photo?
You may upload your photo into the order
form, e-mail it to New and Blue or send it via regular mail.
If you e-mail it, please send it to
admin@newandblue.com
and write the names of the people who will be printed on the
magnet in the subject line of your e-mail. If you mail
it, please send it to New and Blue, 1701 Broadway St. #137,
Vancouver, WA 98663 and include a note with your contact
information. The photo will be returned with your
order.
How do you
ship?
We ship all US orders via UPS.
International orders are shipped via Global Mail through the
US Postal Service or UPS.
Do I have to
sign for my shipment?
A signature is not required for delivery
but the UPS driver may request one. It is best to have
shipments sent to a location where a person is present, as
some packages may be lost or stolen.
Can I check
on the status of my order?
If your order has not been received within
3 weeks, please send an e-mail to:
admin@newandblue.com. Please provide the name of the
person who submitted, the sale number or order ID number and we will respond
as soon as possible. Unfortunately, status cannot be checked via
phone. You should receive an e-mail with tracking
information so please check your e-mail account first.
Can
I get my order rushed?
Rush processing and shipping is available
for the save the date magnets for an additional fee.
Please review the product description page for more details.
Do you ship internationally?
International shipping is available to
Canada. We regretfully stopped shipping to other
countries due to numerous lost packages, delayed shipments,
and excess fees. We apologize for the inconvenience.
Canadian orders will be shipped via UPS or the US Postal
Service. Delivery can take up to 3 weeks and rush
delivery is not available. Shipping charges on this
website do NOT include possible taxes or customs charges
that may be added on to delivery. Additional duties
are the responsibility of the customer. The fee for
international shipping is $21.95.
How can I
insure my package is delivered?
All domestic packages are sent via UPS.
You will need to provide an accurate shipping address during
the order process and you will receive a confirmation e-mail
after you have placed the order that will confirm the
information you provided. Please review this
information thoroughly. Once your order is packaged
for shipment we will e-mail you a shipping notification with
a tracking number. You will then be able to view the
progress of your shipment at
www.ups.com.
It is highly recommended that you have
your order shipped to a location that is monitored.
Lost or stolen packages occur on rare occasions so please
make sure you are shipping it to a secure location.
Packages that are lost or damaged by UPS
will require 8-10 business days for UPS to review the
shipment and disperse the insurance. Lost packages
occur very rarely and we cannot issue a re-print until we
have been advised by UPS that the investigation is closed.
How much is
shipping?
Domestic (U.S.A) shipping is via UPS Ground,
UPS 3-Day or UPS Next Day Service. Shipping estimates
must be added onto production timelines. Please read
the product description for details. UPS Ground
shipping is $7.95. UPS 3-Day is $18.95 and UPS Next
Day Service is $34.95.
What is your privacy policy?
Our privacy policy can be viewed by
clicking here.
What happens if my order is printed incorrectly?
If you receive your order and something
has been incorrectly printed, please thoroughly review your
confirmation e-mail to ensure that the mistake was made by
our staff. You will then need to take a photo of the
incorrect magnet and e-mail it to us for documentation. You may
also fax us a copy to 360-695-9176.
If we review the information and determine that the mistake
was made by our office we will immediately issue a reprint
at no cost to you. We are typically able to ship
reprints in 1-2 business days, but your original shipping
type will remain the same as the original order.
Re-prints are not issued for orders that were submitted with
incorrect information. Please thoroughly review the
detailed information in the shopping cart prior to checkout.
You will also be e-mailed a confirmation e-mail that
documents the information you have provided. If you do
not receive the e-mail, please call our office immediately
so that we can re-send the information.
What happens if my
date changes?
Unfortunately, we cannot offer a reprint
for personalized items once they have been printed. If your date
has changed for a reason beyond your control, such as a
military deployment, please call our customer service
department at 360-694-5202, and we may be able to offer a
discount on your re-order.
What
happens if my package isn't delivered?
Shipment problems rarely occur, but on
rare occasions an error is made. First, please
thoroughly review your shipping notification to properly
track your package. You will then need to contact UPS
customer service with your tracking number. UPS can be
reached at 1-800-PICK-UPS (800-742-5877). The
UPS customer service department will work with you to find
your package and re-schedule delivery. If for some
reason UPS refuses to track your package, please call our
customer service department immediately.
If you have provided an incorrect shipping address or
forgotten to list an apartment or suite number, you will be
responsible for the $5.00 re-delivery fee that UPS charges.
This fee will be added to the credit card that was used to
place your initial order. Please thoroughly review
your shipping information BEFORE you submit your order.
Do you offer a
money back guarantee?
Due to the customized nature of our
magnets we do not offer a money back guarantee. We will
immediately replace any order that was printed incorrectly
by our staff. We will also replace any magnets that
sustained damage during the shipment process. We make every
effort to accurately describe the size and quality of our
magnets
so please order a
sample if you would like to see an actual magnet. Also,
please note that we will not reprint orders that were
submitted with spelling errors, incorrect dates, etc. If
you are concerned about an order being printed with
incorrect information please order a proof.
Orders that receive a proof via e-mail
will have an opportunity to request a cancellation and 100%
refund if the request is made before the order has been
approved or printed. (This includes regular magnet
designs where a proof was purchased or any photo magnet
design or custom magnet design.) Cancellations or
changes cannot be made at any time after an order has been
approved or printed. Do not approve a design unless
you have thoroughly reviewed the information.
Do you work with wholesalers?
No. We do not work with wholesalers
at this time. Sorry.
Do you
have a catalog?
No. We do not have a catalog that
can be mailed. Our designs are showcased on our
website.
What are your office hours?
Our office is open Monday - Friday, 11
a.m. to 7 p.m. EST. We are closed on every holiday that the US
Postal Service is closed. For a detailed list please visit
their site at
www.usps.com.
Do
you have a copyright release form on-line?
Yes,
please click here to print the form.
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